Support

Quick answers below. If you’re still stuck, email us.

Email us

It helps to include your iPhone model, your iOS version and what you were doing when it went wrong.

Common questions

How do I unlock an app?

Open the locked app and tap the button on the MathScroll screen. MathScroll sends you a notification; tap it to start. Solve the problems, and you earn minutes in that app. You choose how many problems and minutes in MathScroll → Apps tab → Unlock rules.

My apps aren’t being locked

Locking needs MathScroll Pro. Check MathScroll → Apps tab → MathScroll Pro.
Make sure MathScroll still has Screen Time access in iOS Settings → Screen Time.
Check that the apps are picked in MathScroll → Apps tab → Blocked apps.
Screen Time can be slow to apply changes. Close the app you’re testing and open it again.

I don’t get the notification when I tap the button

MathScroll uses a notification to bring you back to the app. Turn on notifications for MathScroll in iOS Settings → Notifications → MathScroll, and check that a Focus mode isn’t silencing it.

How do I stop locking an app?

Go to MathScroll → Apps tab → Blocked apps and deselect it. To stop everything, delete MathScroll. Its locks go with it.

How do I cancel my subscription?

Open iOS Settings, tap your name, then Subscriptions → MathScroll → Cancel Subscription. You can also get there from MathScroll → Apps tab → MathScroll Pro. Cancel at least 24 hours before your trial or billing period ends to avoid the next charge. Deleting the app doesn’t cancel the subscription.

I paid, but the app doesn’t show Pro

Open the paywall and tap Restore. Make sure you’re signed in to the same Apple Account you bought with. This also works on a new iPhone or after reinstalling.

Can I get a refund?

Apple handles every payment, so refunds go through Apple. Request one at reportaproblem.apple.com.

Can MathScroll see which apps I use?

No. Apple’s Screen Time gives MathScroll anonymous tokens instead of app names, and they never leave your iPhone. See our Privacy Policy.

Do I need an account?

No. There’s no sign-up. Your purchase is tied to your Apple Account, and your progress stays on your iPhone.